FAQ

Q: How far do you deliver?

We are based in North East Minneapolis but love any excuse to travel. Any drive exceeding 90 miles or 2 hours, we require hotel accommodations to be covered. 

 

Q: Do you charge for delivery?

Delivered items are subject to a delivery fee, which is strategically calculated based on travel distance and size of truck required.

 

Q:How do I lock down my order?

We require a 50% deposit upon signing of the contract and then you've guaranteed your items for your date!

 

Q:When do I pay my remaining balance?

Remaining balance is due 2 week prior to your event. 

Q:How does your pricing work?

Our pieces are individually priced. If you inquire about specific pieces, we will put together an invoice with pricing for you. 

 

Q: Do you have a rental minimum?

Nope, we take all orders big or small!

 

Q: Can I pick up items myself?

We offer will-call on pieces that don't require intensive setup, are relatively lightweight, and have a low chance of being broken during transport. You must have an appropriate vehicle to transport items safely and securely. There will be an additional 15% fee on all will call orders.

 

Q: Do you do onsite styling?

Styling services are covered under our delivery charge and we will stage/style all items rented from us.

Q: I know I want lounges and to add some special touches but have no idea where to start!

That’s okay! We are happy to help! We’ll invite you in for a consultation where we will get to know you, your vision and all about your event. From there we will hand select rental items from our inventory and create a custom design just for you!

 

Q: I'm looking for...

If you don't see something on our website but you're itching to have it at your event, we will find it or make it happen! Our goal is to create a unique and wonderful experience, so your event is everything you hoped and dreamed! We are here for you!

 

Q: Do you have a cancelation policy? 

Items removed from the order within 60 days of event date must be swapped for other items of equal or greater value. If items are canceled completely within 60 days of event, we retain the full 50% deposit on those items.

 

Q: Accidents happen...

We understand that with large groups of people, accidents are bound to happen... If damage occurs to our pieces, we'll first try to do any cleaning or repairs needed ourselves, but in the event that the problem is not solvable on our end, we require a repair/replacement fee of the actual replacement cost for the damaged item. 

 

Q: May I come to your warehouse to see your rentals in person? 

 

You may! We would love to have you in our space and show you all our goodies! If you know what pieces or lounge you want, we can also have it set up for you before you stop by!

 

Q: How long can I keep my order? 

 

Our rental fee includes up to 36 hours! That said, if you need more time just let us know and we will work with you to make it affordable!