Q: Do you offer discounts if I get rental and florals from you?

We don't offer any discounts for adding services. However, when clients book rentals and floral with us they save time by having to only communicate with one vendor, they save money on delivery, and they get peace of mind by having a cohesive look throughout.  

 

Q: How far do you deliver?

We are based in North East Minneapolis but love any excuse to travel. Any drive exceeding 90 miles or 2 hours, we require hotel accommodations to be covered. 

 

Q: Do you charge for delivery?

Delivered items are subject to a delivery fee, which is strategically calculated based on travel distance and size of truck required.

 

Q: Do you have a rental minimum?

Yes. Rental minimums for will call orders are $200. Minimums for delivery orders are $500. 

 

Q: Can I pick up items myself?

We offer will-call on pieces that don't require intensive setup, are relatively lightweight, and have a low chance of being broken during transport. You must have an appropriate vehicle to transport items safely and securely.

Items are available for will call between 10am-5pm Monday - Sunday. Pick ups or drop offs after hours may inquire an additional fee.  

 

Q: Do you do onsite styling?

Of course, that's our favorite part! Styling services will be an additional charge on rental orders. Our styling service insure that each item is placed in the correct location while being styled in a professional manner.  This helps our clients have peace of mind that their event will be styled beautifully so that they can focus on what's important, their event! 

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Q: I know I want lounges and to add some special touches but have no idea where to start!

That’s okay! We are happy to help! We’ll invite you in for a consultation where we will get to know you, your vision and all about your event. From there we will hand select rental items from our inventory and create a custom design just for you!

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Q. Do you do venue visits with clients?

Yes. If you have questions about layout ideas and need our input we are happy to help! We charge a $100 venue visit fee for local venues. Venues that are further than 25 miles may require additional fees. 

 

Q: I don't see what I'm looking for..

If you don't see something on our website but you're itching to have it at your event, we will find it or make it happen! Our goal is to create a unique and wonderful experience, so your event is everything you hoped and dreamed! We are here for you!

 

Q: Do you have a cancelation policy? 

Items removed from the order within 60 days of event date must be swapped for other items of equal or greater value. If items are canceled completely within 60 days of event, we retain the full 50% deposit on those items.

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Q. Can I reschedule?

Of course, we know life happens and so do pandemics. All orders are good to reschedule with in one year of first scheduled date. We ask that you reschedule as soon as a date is set to make sure that your rental items are available. If rescheduling past the year mark, additional fees might be added as inventory and pricing structures change. 

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Q: Accidents happen...

We understand that with large groups of people, accidents are bound to happen... If damage occurs to our pieces, we'll first try to do any cleaning or repairs needed ourselves, but in the event that the problem is not solvable on our end, we require a repair/replacement fee of the actual replacement cost for the damaged item. 

 

Q: May I come to your warehouse to see your rentals in person? 

We would love to have you in our space and show you all our goodies! If you know what pieces or lounge you want, we can also have it set up for you before you stop by!

 

Q: How long can I keep my order? 

Our rental fee includes up to 24 hours! That said, if you need more time just let us know and we will work with you to make it affordable! 

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